Terms and Conditions

Movers Queens Park Terms and Conditions

These Terms and Conditions set out the basis on which Movers Queens Park provides removal, relocation, packing, storage and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Client means the individual or business entity that orders or uses our services.

Company means Movers Queens Park, including its employees, agents and subcontractors.

Services means any removal, packing, loading, unloading, transport, delivery, storage, waste removal or related services provided by the Company.

Goods means any items, furniture, personal effects, equipment or other property moved, handled or stored by the Company on behalf of the Client.

Contract means the agreement between the Client and the Company incorporating these Terms and Conditions, any written quotation and any other written documents issued by the Company and accepted by the Client.

2. Scope of Services

The Company provides household and commercial removals, packing and unpacking, loading and unloading, local and longer distance transport within the UK, and storage and associated handling. The exact scope of Services will be as set out in the quotation or booking confirmation.

Any additional services requested on the day of the move are subject to availability and may incur additional charges, which will be communicated to the Client before such work is undertaken.

3. Quotations and Estimates

All quotations are based on the information provided by the Client, including but not limited to property access, volume of Goods, special handling requirements, parking availability and any time restrictions. Quotations are usually given as a fixed price or, where not possible, as an estimate based on an hourly rate.

If the information supplied by the Client is incorrect or incomplete, the Company reserves the right to adjust the price accordingly. Quotations are valid for a limited period as stated in the quotation document or otherwise for 30 days from the date of issue, unless withdrawn earlier by the Company.

Quotations do not include charges for storage, customs duties, tolls, parking fees, congestion charges, ferry charges or third-party fees unless specifically stated. Any such charges that arise will be added to the final invoice.

4. Booking Process

A booking is not confirmed until the Client has accepted the quotation or estimate, agreed to these Terms and Conditions, and paid any required deposit or booking fee specified by the Company.

The Company may require written confirmation of the Client’s acceptance. The Client is responsible for checking that all details on the quotation and booking confirmation are accurate, including dates, addresses, property access information and the description of Goods.

The Company reserves the right to refuse or cancel any booking where it reasonably believes that the Services cannot be carried out safely, legally, or in accordance with these Terms and Conditions.

5. Client Responsibilities

The Client agrees to:

Ensure adequate and accurate information is provided regarding the volume, nature and value of the Goods, as well as access conditions at collection and delivery addresses.

Arrange suitable parking for the Company’s vehicles as close as reasonably possible to the property, including any necessary permits or permissions, and to pay or reimburse any parking or penalty charges incurred as a result of insufficient arrangements.

Ensure that all Goods are properly packed and prepared for transport where the Company is not providing a packing service. Fragile and valuable items must be appropriately protected.

Be present, or ensure that an authorised representative is present, during collection and delivery to provide instructions, confirm inventory where applicable and sign any relevant documentation.

Ensure that all Goods to be transported or stored are owned by the Client or that the Client has full authority from the owner to move and store them.

6. Payments and Charges

Unless otherwise agreed in writing, a deposit or booking fee may be required upon confirmation of the booking, with the balance payable no later than on completion of the Services or in advance of the move or storage commencement date.

Payment methods accepted will be communicated by the Company. All payments must be made in pounds sterling. The Company may decline to start or continue with the Services if payment has not been received in accordance with the agreed terms.

Where Services are provided on an hourly rate basis, charging will commence at the scheduled arrival time or on arrival at the collection address, whichever is earlier, and will end when the vehicle is unloaded and all agreed work is completed at the final destination.

If the Client delays the start, progress or completion of the Services beyond what was reasonably anticipated, additional waiting time and labour charges may apply.

Invoices are payable on the date stated on the invoice. The Company may charge interest on overdue amounts at the statutory rate and may withhold Goods or suspend ongoing or future Services until full payment is received.

7. Cancellations and Postponements

The Client may cancel or postpone the Services by giving notice to the Company. Any cancellation or postponement must be communicated as early as possible.

The following charges may apply where the Client cancels or postpones:

No charge where the Company receives written or verbal notice more than a reasonable number of working days before the scheduled Service date, as specified in the quotation or booking confirmation.

A percentage of the total price where notice is received closer to the scheduled date, or the full amount where notice is given on the day of the move or where the Company has already arrived at the collection address. The applicable percentages will either be stated in the quotation or communicated by the Company.

The Company reserves the right to cancel, postpone or suspend the Services where it is unable to perform them due to circumstances beyond its reasonable control, including severe weather, road closures, accidents, illness, vehicle breakdown, strikes or other events of force majeure. In such cases, the Company will use reasonable efforts to reschedule the Services but will not be liable for resulting losses.

8. Access and Parking

The Client must ensure that reasonable and safe access is available to the property at both collection and delivery points, including suitable parking space for the Company’s vehicles and clear routes for moving Goods.

Additional charges may apply where access is more difficult than anticipated, such as where there are long walking distances, narrow staircases or doorways, restricted vehicle access or the need for additional equipment or staff.

The Company is not responsible for damage to driveways, paving or other surfaces caused by the weight or movement of vehicles, unless resulting from negligence. The Client should notify the Company in advance of any known access issues or vulnerable surfaces.

9. Excluded and Prohibited Goods

The Company will not carry or store certain items, including but not limited to:

Explosives, flammable or dangerous substances, gas cylinders, firearms, ammunition, hazardous chemicals or other items classified as dangerous goods.

Perishable or refrigerated goods, animals, plants, illegal items, cash, securities, deeds, passports or other highly valuable or irreplaceable documents.

Any item whose possession or transport would be unlawful within the United Kingdom.

If the Client includes any prohibited items without the Company’s knowledge, the Company may remove, dispose of or leave such items behind at the Client’s risk and expense, and will not be liable for loss or damage arising from this.

10. Liability for Loss or Damage

The Company will exercise reasonable care and skill in handling, moving and storing the Client’s Goods. Liability for loss or damage will be limited as set out in this section and in any additional written terms agreed with the Client.

The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, will be limited to a reasonable amount per item or per consignment as specified in the quotation or otherwise communicated to the Client. Higher levels of liability may be available at additional cost where agreed in advance.

The Company will not be liable for:

Loss or damage arising from wear and tear, inherent defect, atmospheric or climatic conditions, infestation or deterioration of Goods.

Damage to furniture or other items that are not dismantled in accordance with the manufacturer’s instructions where such dismantling is the responsibility of the Client.

Loss or damage to assembled flat-pack furniture where it was not originally designed to be moved in its assembled state.

Damage to Goods that are inadequately packed by the Client or third parties, or where boxes or containers were not sealed by the Company.

Loss of data or information from computers, devices or storage media.

Any indirect or consequential loss, including loss of profits, income, business or opportunity.

The Client must notify the Company in writing of any loss of or damage to Goods as soon as reasonably possible and in any event within a reasonable time after completion of the Services or delivery from storage. The Company may decline to consider claims made outside such period unless the Client can show that the delay was unavoidable.

11. Insurance

The Company maintains insurance cover appropriate to its business and statutory obligations. This may include cover for loss of or damage to Goods while in transit or storage, subject to policy terms, conditions and exclusions.

The Client is responsible for arranging additional insurance for Goods if the value of the consignment exceeds the standard limits or if the Client requires broader cover than that provided by the Company’s policies. Copies or summaries of applicable cover may be made available to the Client on request.

12. Storage Terms

Where the Company provides storage, the specific location and method of storage shall be at the Company’s discretion. The Client will be charged storage fees and any handling or access charges as set out in the quotation or subsequent documentation.

Storage fees are payable in advance. If the Client fails to pay storage charges when due, the Company may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of some or all of the Goods to recover unpaid sums and reasonable associated costs.

The Client must notify the Company of any change of contact details while Goods are in storage.

13. Waste and Recycling Regulations

The Company complies with applicable waste and environmental regulations in the United Kingdom when handling, transporting and disposing of waste materials and unwanted items.

Where the Client requests disposal or clearance of items, the Company will determine whether such items can be removed under its waste carrier arrangements or whether a specialist service is required. Additional charges will apply for waste clearance, recycling and lawful disposal.

The Client must not request the Company to dispose of hazardous or controlled waste unless agreed in advance and permitted by law. The Company may decline to remove any items where it considers that removal or disposal would breach legal or regulatory requirements.

14. Delays and Waiting Time

The Company will use reasonable endeavours to carry out the Services on the agreed dates and within a reasonable timeframe. However, times are not guaranteed and may be affected by traffic, weather, access issues or other factors beyond the Company’s control.

Where significant delays are caused by circumstances under the Client’s control, including waiting for keys, paperwork, or other parties, additional waiting time charges may apply at the Company’s then current rates.

15. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as practicable so that any issues can be investigated and, where appropriate, remedied.

The Company will review complaints in a fair and timely manner and may request supporting information or evidence to assist its investigation. The Company will inform the Client of its findings and any proposed resolution.

16. Data Protection and Privacy

The Company will collect and process personal data necessary for providing the Services, administering bookings, processing payments and complying with legal obligations.

Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep personal data secure and will not sell or share personal information with third parties except where necessary to perform the Services or as required by law.

17. Limitation of Liability

Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.

Subject to the above, the Company’s total aggregate liability arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall not exceed the total price paid or payable for the relevant Services, or such other limit as may be specified in the quotation or agreed in writing.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services or the Contract, whether of a contractual or non-contractual nature, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

19. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company. The failure of the Company to enforce any right or provision shall not constitute a waiver of such right or provision.

The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary to deliver the Services, provided that this does not materially reduce the level of service to the Client.

These Terms and Conditions, together with the quotation, booking confirmation and any other agreed written documents, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions or representations.